Recently I spent the day in clinic with one of my partners who has been in practice for over 30 years and is in the twilight of his career.
As I’ve mentioned previously, I’ve spent the last three months visiting with doctors in their clinic, observing patient care, opportunities for improved outcomes, efficiencies, and working with the team.
Despite his incredibly successful career and fantastic experience, he welcomed me warmly and invited me to feedback and criticism telling me, “don’t hold back and tell me what you think.”
Since he’s been in our organization, he’s been one of the most consistently busy doctors with a high patient return rate and the largest percentage of new patients from referring physicians.
I see clearly why that is the case.
No matter if he was talking to a pre-teen girl, an elderly man, or other types of patients, he found a way to connect with them that is remarkable. More importantly, I clearly observed the effect it had on the patients and saw their trust in him really come through.
I discuss more about this in the video.
Too often, I see doctors who are nearly all clinical and do not take into consideration the social aspect of what we do. This is a great reminder that it’s not just about diagnosis and treatment as there is a lot more to being a great doctor.
Have a great week.