Good morning and Happy Thanksgiving! Thanksgiving has always been my favorite holiday. However, like everything in 2020, this one is different. Please see my Thanksgiving video message. I hope you have a wonderful day surrounded by those who you love and give thanks for the little things in life. Have a great week. Lowell
This past weekend, we had our 4th Quarter FABI Profitable Practice Mastermind Meeting. We had 25 physician leaders working together over two and a half days to help each other improve their patient care, employee experience, business, profitability, and overall life happiness. There are a lot of different things throughout the time together that helps …
Recently, I have been reaching out to people I know to discuss some unique opportunities. Some of them are good friends and some are casual acquaintances. In some cases, I have their contact information (cell phone or email) and in other cases, I don’t. In the latter group, I’ve been calling their offices and asking …
We’re entering the home stretch of the craziest year of our lives. For most of us, our patient volumes dropped to incredible lows in April and May. In some areas of the country, volumes have not yet completely bounced back. Nonetheless, there are certain strategies that should be employed on a yearly basis and maybe …
This past week I was on my first real vacation since February. I always preach about how important it is to get away, recharge, spend time with your family and friends, however like everything else, 2020 has been different. Besides all the things that we all love about vacation, I find it’s a great time …
For the first time since mid-February, I’ve taken a vacation. You might remember that the first day I took off since the start of COVID was Labor Day Weekend. This week is a full-on vacation. I started to plan this week’s video and thought to myself, “Hey, you’re on vacation. Take a week off. Completely.” …
After our Series on First Impressions, I received a lot of comments asking me to cover other areas of the patient experience and organization. I plan to use some of these thoughts to create videos in the coming weeks and months. David from California writes: “I think an important video would be to discuss what …
Today, we are finishing our Series on “First Impressions.” Thank you for all the positive comments you have sent me about this series. In our 4th and last installment, I talk about the impression that people have while they are sitting in the treatment room waiting for the doctor to come in AND their first …
First Impression Episode 4: You and Your Treatment Rooms Read More »
Wow, apparently this “First Impression series” is just what people wanted to hear about. The amount of positive comments we have received has been awesome. We love hearing that we are making such an impact. Thank you for letting us know. Today let’s talk about what is commonly the very first thing people ever see …
Last week was the first episode of our “First Impressions Series.” We talked about how important it is to answer the phones well. By the comments that you all sent in, it was a home run. Let’s talk about the first impression when someone enters your building and office space. Sometimes we get so comfortable …
