Last week was the first episode of our “First Impressions Series.” We talked about how important it is to answer the phones well.  By the comments that you all sent in, it was a home run.  Let’s talk about the first impression when someone enters your building and office space.  Sometimes we get so comfortable

Of course, we all know the saying, “You only get one chance to make a first impression.”  While that is true, our businesses have multiple opportunities to make a first impression.  Starting this week, I am going to provide a series of first impression videos that will highlight the different areas of your business where

Labor Day has been a pretty significant day in my adult life.  This year was no different.  After working seven days a week since early March, my wife and I took some much needed (and deserved) time away last weekend.  We visited two of our closest friends at their home on the Jersey Shore in

We are heading into the unofficial ending of the summer with Labor Day weekend upon us.  It’s been the most unusual summer of my life and probably for most of you too.  For the first time since early March, I am going to get some real time away and unwind. Last weekend, I spent some

I know many of you are uncomfortable when it comes to talking to a patient about money.  Many doctors avoid the conversation like the plague (or COVID).  Are you that person? Do you tell your patients to “speak to the billing department” about these types of questions?  Well, this week’s video talks about why you

I’ve never been the fastest runner.  In fact, I was made fun of during high school sports because of how slow I was.  But this isn’t about a road race.  It’s a different type of speed altogether.  I’m sure many of you are like me.  You’re hyper-focused on great patient care and running your business.