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I’m On Vacation

For the first time since mid-February, I’ve taken a vacation. You might remember that the first day I took off since the start of COVID was Labor Day Weekend.  This week is a full-on vacation. I started to plan this week’s video and thought to myself, “Hey, you’re on vacation.  Take a week off.  Completely.”

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Collecting Patient Balances

After our Series on First Impressions, I received a lot of comments asking me to cover other areas of the patient experience and organization.  I plan to use some of these thoughts to create videos in the coming weeks and months.  David from California writes:   “I think an important video would be to discuss what

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First Impression Episode 4: You and Your Treatment Rooms

Today, we are finishing our Series on “First Impressions.”  Thank you for all the positive comments you have sent me about this series.  In our 4th and last installment, I talk about the impression that people have while they are sitting in the treatment room waiting for the doctor to come in AND their first

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First Impression Episode 3: Your Website

Wow, apparently this “First Impression series” is just what people wanted to hear about.  The amount of positive comments we have received has been awesome.  We love hearing that we are making such an impact. Thank you for letting us know. Today let’s talk about what is commonly the very first thing people ever see

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First Impression Episode 2, “The Office”

Last week was the first episode of our “First Impressions Series.” We talked about how important it is to answer the phones well.  By the comments that you all sent in, it was a home run.  Let’s talk about the first impression when someone enters your building and office space.  Sometimes we get so comfortable

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First Impressions

Of course, we all know the saying, “You only get one chance to make a first impression.”  While that is true, our businesses have multiple opportunities to make a first impression.  Starting this week, I am going to provide a series of first impression videos that will highlight the different areas of your business where

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