For the first time since mid-February, I’ve taken a vacation. You might remember that the first day I took off since the start of COVID was Labor Day Weekend. This week is a full-on vacation. I started to plan this week’s video and thought to myself, “Hey, you’re on vacation. Take a week off. Completely.” …
After our Series on First Impressions, I received a lot of comments asking me to cover other areas of the patient experience and organization. I plan to use some of these thoughts to create videos in the coming weeks and months. David from California writes: “I think an important video would be to discuss what …
Today, we are finishing our Series on “First Impressions.” Thank you for all the positive comments you have sent me about this series. In our 4th and last installment, I talk about the impression that people have while they are sitting in the treatment room waiting for the doctor to come in AND their first …
First Impression Episode 4: You and Your Treatment Rooms Read More »
Wow, apparently this “First Impression series” is just what people wanted to hear about. The amount of positive comments we have received has been awesome. We love hearing that we are making such an impact. Thank you for letting us know. Today let’s talk about what is commonly the very first thing people ever see …
Last week was the first episode of our “First Impressions Series.” We talked about how important it is to answer the phones well. By the comments that you all sent in, it was a home run. Let’s talk about the first impression when someone enters your building and office space. Sometimes we get so comfortable …
Of course, we all know the saying, “You only get one chance to make a first impression.” While that is true, our businesses have multiple opportunities to make a first impression. Starting this week, I am going to provide a series of first impression videos that will highlight the different areas of your business where …
Labor Day has been a pretty significant day in my adult life. This year was no different. After working seven days a week since early March, my wife and I took some much needed (and deserved) time away last weekend. We visited two of our closest friends at their home on the Jersey Shore in …
I started Podiatry School 30 years ago this week Read More »
We are heading into the unofficial ending of the summer with Labor Day weekend upon us. It’s been the most unusual summer of my life and probably for most of you too. For the first time since early March, I am going to get some real time away and unwind. Last weekend, I spent some …
I know many of you are uncomfortable when it comes to talking to a patient about money. Many doctors avoid the conversation like the plague (or COVID). Are you that person? Do you tell your patients to “speak to the billing department” about these types of questions? Well, this week’s video talks about why you …
I’ve never been the fastest runner. In fact, I was made fun of during high school sports because of how slow I was. But this isn’t about a road race. It’s a different type of speed altogether. I’m sure many of you are like me. You’re hyper-focused on great patient care and running your business. …
