I’ve been in practice for nearly 26 years, and I’ve seen practice managers come and go, more frequently than I care to admit. I remember of the times many years ago when I would promote the longest tenured employee who was really good at their job as an MA or billing person. With that promotion came …
Elevate your office manager and elevate your business Read More »
So often, as doctors and business owners, we are rushing around from clinic to surgery to family things to running the business that we don’t take the time to really observe what is happening. Recently, I’ve spent quite a bit of time visiting our different clinics and doctors. I’ve been watching, listening, and observing to …
Listen, Observe and Learn a lot about Your Business Read More »
We are close to the 4th quarter of the year. Like most years of the past, there will be the inevitable end of the year rush to get care with deductibles met. This year will likely be more intense than the past with the economy and inflation, people are going to want any “free care” …
When I started practice a quarter of a century ago, heel pain was the mainstay of my patient volume. Who wanted to go to the brand-new doctor who looked like a teenager for surgery….especially when his father was world renowned? Therefore, I got “stuck” with heel pain. After a year or two, I thought that …
I know many of you are uncomfortable when it comes to talking to a patient about money. Many doctors avoid the conversation like the plague. Are you that person? Do you tell your patients to “speak to the billing department” about these types of questions? Well, this week’s video talks about why you should have …
I’m highly competitive and always looking to win, no matter what I do. I am consumed with being the best provider of foot and ankle care and surgery. I want to win the approval of my patients with their outcomes and success. I want to be #1 with our monthly patient surveys. I want our …
It’s the time of year when bare feet and flip flops catch up with people and they come in with the typical plantar fasciitis, Achilles tendonitis and metatarsalgia. I also saw a lot of these things increase since the start of Covid. It’s all about the shoes. Take a look at this weeks video where …
I have a tendency to be no-nonsense and jump right into meetings when they are scheduled. My calendar is consistently really busy all day long, so I don’t have time to waste. As a result, I miss opportunities to connect with team members on a more casual basis. If you’re like me, most of the meetings …
I’ve never been the fastest runner. In fact, I was made fun of during high school sports because of how slow I was. But this article isn’t about a road race. It’s a different type of speed altogether. I’m sure many of you are like me. You’re hyper-focused on great patient care and running your …
Mid-Year Financial Status We have obviously passed the mid-year mark as we headed into July more than four weeks ago. By now, you should have finished the financials from June or received them from your accountant and have looked at the first half of the year. On a monthly basis, I look at the profit …
